Privacy Policy

This privacy policy applies to all users who access and use the services provided by Misterpet Indonesia. It represents our commitment to respecting your privacy and the trust you place in the site “www.misterpet.id.” By visiting this site, you automatically agree to some or all of the policies outlined on this privacy policy page. Users are required to provide accurate and valid information and grant Misterpet permission to collect, store, manage, and use data in accordance with this privacy policy.

Please be advised that we do not sell or disclose your information to any individual or third party.

1. User Data Collection

User information can only be obtained when you have registered as a “member” of Misterpet on the site. If you have not logged into your account, you will be recognized as “anonymous,” and your information cannot be collected by us.

Personal data includes:
– Personal details such as name, email address, phone number, address, and other relevant information.
– Data required during the reservation of Misterpet programs or services.
– Interactions with other users through features such as comments, reviews, etc.
– Purchase history or transaction data, including product orders, product interests, shipping addresses, transaction amounts, and details of user product transactions.
– Payment information containing credit card details or other banking information.

Data obtained from other sources includes:
– Partners who assist in the operation of the Misterpet site to provide services for users to make purchases.
– Trusted financial service providers used by Misterpet for payment processing.
– Marketing service providers engaged to offer enhanced services in the future.
– Partners used for user registration on the site, such as the reservation platform.

2. Use of User Data

The information we collect and obtain is intended to facilitate the operation of the site in accordance with our objectives. Additionally, the use of user data will comply with the laws and regulations in Indonesia. By using this site, users agree some or all of the collected data may be utilized by Misterpet.

User data is used for, among other purposes:
– Confirmation of reservation data information
– Assisting in processing user orders, including shipping data.
– Offering or providing product information relevant to user interests.
– Conducting analyses related to user information and site operations for internal company purposes.
– Addressing customer issues and using the data as a reference for improving services.
– Contacting users regarding marketing, order details, updates, or notifications.
– Monitoring user activities during purchases to detect any signs of fraud, counterfeiting, or other violations as outlined in the “Terms and Conditions” page.
– When necessary, disclosing information to relevant authorities for legal enforcement or compliance with applicable legal requirements in Indonesia.

Misterpet Indonesia guarantees that user personal data will not be sold, shared, or provided to any individual or third party without user consent, except for internal company purposes as previously described.

3. Hyperlinks and Third Parties

The site contains several third parties to facilitate your product purchases, such as reservation and payment service providers. We do not redirect you to complete orders outside of this site, as such actions are beyond our control. Any third parties assisting us will keep you on the same site, “www.misterpet.id.” It is important to verify that any application or site directed to you is operated by or affiliated with PT. Mister Corp Indonesia.

4. Data Security

We recognize and understand the importance of your personal data. Therefore, we are committed to ensuring the security of your data with us. We use SSL (Secure Sockets Layer) encryption technology on this site to help protect customer data. If there are any unusual or abnormal activities on customer accounts, we will send notifications via email to ensure account security. Thus, it is agreed that email serves as a communication channel for account activity notifications.

We strive to maintain the privacy of all customers who access and make purchases with us. However, transmitting information over the internet is not always secure and may be accessed by unauthorized parties. We cannot control such factors as they are beyond our control.

5. Data Retention

User data will be retained only while the user maintains their status as a “member” on our site. The stored data is used to fulfill the purposes of collection as previously mentioned and in accordance with applicable regulations. If a user deactivated or permanently deletes their account from the site, the data will no longer be retained by us. However, it is important to note that data may still be retained by other entities such as government institutions or other relevant parties.

6. Web and Information Updates

The Misterpet site will periodically update or revise the Privacy Policy and other pages. We are not obligated to notify you of changes. Therefore, we recommend that you frequently review this page to stay informed of any changes. By accessing and using this site, you agree to all terms outlined in the “Privacy Policy.”

Contact Misterpet Indonesia

If you have any further questions regarding the “Privacy Policy,” you may contact us through Contact Us here