Terms and Condition
This Service Agreement on the site “www.misterpet.id” is wholly owned and operated by PT. Mister Corp Indonesia. This page contains the terms and conditions for using the services and the limitations of rights for both parties when using the website.
PLEASE READ THESE TERMS AND CONDITION CAREFULLY. BY CONTINUING TO USE THE SERVICES, YOU AGREE AND ACCEPT THESE TERMS.
1.1 Definition
In these Terms and Conditions, several terms will be defined as follows:
“Site”, refers to Misterpet’s website accessible at www.misterpet.id.
“Account”, means our Misterpet Account that must be registered for Users to buy our products.
“Order”, means products or services placed by Users on this site to be purchased.
“Shop”, means the transaction that occurs on this Site provided by Misterpet.
“Adoption”, refers to services for Users or Customers who want to adopt new pets.
“Reservation”, required for Customers to book our programs, filling out the preferred date and time. .
“We”, refers to the Misterpet team.
“Users”, refers to the Guests who access this Site.
“Customer”, means any person that purchased services or products on this Site.
“Pawparent”, refers to the owner or parents of the pet.
2. General Terms of Use
2.1 By accessing and using our website, Users agree to each point outlined in the terms and conditions stated. This site is legally protected under the applicable laws and regulations, and the activities conducted comply with the provisions and requirements stipulated in the laws of the Republic of Indonesia.
2.2 The Agreement may be changed and/or updated at any time without prior notice. Modified terms and conditions will take effect immediately, and Users are required to review them periodically to avoid misunderstandings. As mentioned in section 1.2 above, Users accessing the site do so knowingly and voluntarily, agreeing to either partially or fully the terms and conditions stated.
2.3 This site contains links or hyperlinks to third-party sites. Once Users leave this site, we are no longer responsible for the content or policies of those sites. The content of third-party sites or applications is entirely the responsibility of the third parties, and we cannot control what may occur to Users while accessing them. Additionally, Users cannot hold us accountable for any issues or damages that occur outside of the Misterpet site, whether due to the User’s own actions or those of third-party companies.
3. User Content
3.1 The information Users put on this site must be Users’ own identity and not allowed to use someone else’s identity without their consent.
3.2 The data submitted must be accurate, correct, and not copied from elsewhere.
3.3 Users acknowledge and agree that the prices listed in the shop are subject to change at any time without prior notice.
3.4 It is not permitted to upload or post comments on the site that contain negative elements such as defamation, violence, pornography, forgery, discrimination, or any other legal violations against a person or other parties. We reserve the right to delete such posts and even block accounts without notice or reason.
3.5 Users are not allowed to spam, post indecent content, or leave numerous comments that could affect the site’s system.
3.6 Your information may be indirectly obtained by us during visits to this website. The limitations of the information we obtain can be found on the “Privacy Policy” page, and your data will be used solely for the needs of the site and as our database.
3.7 Each User agrees that written information and media or advertisements on the site are not allowed to be copied, downloaded, or used for commercial purposes, except with permission from Misterpet.
B. Terms of Purchase
MisterPet’s site serves as a platform for Users to purchase products or book appointments for their furbabies in our programs. Information about each program can be found on the “Our Services” page, and products can be found in the “Shop”. We also have an adoption page for Users who want to adopt new pets. However, after placing an order, we are not obligated to accept the order and will confirm it back to Customer. The same applies to reservations; we update availability daily to ensure Users can confirm all bookings made.
Orders may be rejected or canceled by us in situations such as indications of fraudulent activity,
incomplete or invalid payment processes, errors in the number of products or prices listed on
the site, overbooking, and failure to submit or provide all required data to us.
4. Purchasing Process On Misterpet Site
4.1 Program Reservation
We offer a dedicated reservation page for pawparents who want to book appointments for their furbabies. With the assistance of third-party services integrated into our website, Customers can select their preferred program, date and time. The availability slots are updated daily to ensure the latest options are always provided. After selecting the appointment date and time, Customers should proceed to the payment process. Our team will then confirm each booking made through contact information we received.
4.2 Adoption
The Adoption page is designed for pawparents who wish to adopt new pets. We provide detailed information about each pet, including breed, date of birth, and other important details that Users need to know. Prices may vary and are negotiable. For a smoother communication process, we will direct all adoption inquiries and transactions to our third-party application.
4.3 Shop
The “Shop” page on this site features a variety of products available for purchase to meet the needs of every pet. All products listed are subject to availability. Detailed information about each product can be found on its individual description page. For additional information regarding products for your pets, please contact us using the provided contact information.
4.3.1 Shipping Information
We will ship products based on the shipping information we receive. New Customers are required to complete a shipping form, which includes the sender’s and recipient’s name, phone number, address, and other necessary details. All address information will be stored in our system, so Customers do not need to fill out the form for every purchase unless shipping to a new address.
5. Promotion and Payment Methods
5.1 We collaborate with trusted banking/payment service providers for the payment process on the Misterpet site. Users have the option to choose from the available payment methods on this site. Any additional charges from the bank will be the responsibility of the User.
5.2 The prices listed on the site are subject to change and may vary. If there is a price change at the time of payment, please review the updated price before proceeding. Product costs and shipping fees will be informed separately, as shipping costs will be adjusted based on the weight of your order.
5.3 Payment for products must be made in full and cannot be paid in installments. If Users cannot meet this requirement, the order or bookings will be automatically canceled. Payments must be made through the official Misterpet website at “www.misterpet.id”. We are not responsible for any transactions conducted outside this site.
5.4 Offers and promotions available on the Misterpet site are subject to availability and the duration of each promotion. We reserve the right to change or withdraw offers or promotions without prior notice. We are under no obligation to maintain offers or promotions for any specific period. Each promotion may have different terms and conditions.
6. Delivery
6.1 We will promptly process orders upon receipt. Production before shipping will take up to 3 days for available products. Once handed over to the delivery service, Misterpet is not responsible for any delays or issues related to the delivery time by third parties.
6.2 Orders will be processed during Misterpet’s operating hours. Orders received outside of operating hours will be processed on the next operating day. Misterpet cannot process orders on weekends and national holidays in Indonesia. Customers accept the consequences of delays in processing and shipping that occur outside of operating hours.
6.3 Meanwhile, bookings for programs made will automatically be stored in our system. Please note that we will send booking confirmation to every Customer.
6.4 We collaborate with local courier services listed on the site for shipping options. If Customer requests shipping using a different service, we will first confirm this request. Misterpet is not responsible for delivery services not listed on the site.
7. Returns and Refund Policy
7.1 Users fully agree that orders and bookings processed after payment cannot be returned, either as a refund or other forms. Please review your order carefully before making a payment to avoid any errors. Misterpet is not responsible for mistakes made by Users when placing orders on this site.
7.2 If the received product does not match the order due to incorrect or expired items, MisterPet will send a replacement that matches the original order. However, if the product details were clearly stated and agreed upon by the Customer before payment, we are not responsible for providing a replacement.
8. Our Rights
8.1 MisterPet is a platform that offers services and products to meet the needs of every pet.
8.2 The products and programs offered on this site are owned by MisterPet. We import goods individually from their country of origin and hold the rights to sell them.
8.3 Any losses caused by Users, including violations of this agreement, are the sole responsibility of the Users.
8.4 Users have agreed to the payment and shipping terms as previously described. If the product does not meet the Customer’s needs or order, Misterpet will coordinate with the Customer to find the best solution.
9. Intellectual Property Rights
9.1 The site “www.misterpet.id” is wholly owned by PT. Mister Corp Indonesia and is the sole holder of this site. All content on this site, including information, software, design, text, logos, trademarks, and other materials, is licensed to us and protected by applicable laws in Indonesia. Some content on this site may come from third parties; however, we have the licenses and permissions to use such content for commercial purposes.
9.2 Misterpet holds full rights to all content on this site. Users are not permitted to download or use content from this site for other commercial purposes without our company’s permission.
9.3 We do not guarantee that this site will always be 100% free from viruses, errors, and the like. Therefore, we must perform regular repairs and maintenance to maximize the site’s system performance. We will also make updates without prior notice.
